personalisation policy
Due to the nature of handmade and personalised items, they CAN NOT be resold and any Customer error/s often cannot be rectified, please read the following VERY CAREFULLY:
- All items will be customised precisely to your selected specifications ie. they will be copied and pasted from your order so please DOUBLE-CHECK all spellings, this includes the size of items, any names for personalised orders, including your address details and or postal address if you have your gift being sent to the recipient directly ;– you will be charged a fee to have any errors of spelling, size, or colour selection corrected (when possible), or the full cost to have the item replaced and re-customised to your correct specifications.
- Proofs are available on most personalised items so please check the box if you require one. Make sure you provide an accurate email address and respond to the proof sent if you asked for one A.S.A.P. to lessen delays in your order being completed.
- If an error has been made from our end, we will either alter it where possible, refund, or correct the error, free of charge as outlined in our Refunds and Returns Page.
- A cancellation fee may be charged for cancelled orders. This will be on a case-by-case basis.
- If a personalised item has been started or completed the is NO REFUND for CANCELLATION.
- Payment is required before your order will be made.
*By ticking this agreement at the checkout, you are agreeing to these terms outlined above.