Contact

Can’t find what you are looking for, want an item/s not listed on the website, or have a question about your item then simply fill out the form below and we will endeavour to respond as soon as possible.  

0419 621 528

lanewaybespokedesigns@gmail.com

WAGGA WAGGA, NSW, 2650

GET IN TOUCH

FAQ'S

Please find below the most common questions customers have when purchasing items. If your question or answer isn’t below you are always welcome to contact us via the contact page and we will reply as soon as possible.

PAYMENT TYPES

We offer a range of payment options including – Credit Card/Debit Card Payments, Apple Pay, Google Pay, Klarna, and Zip Pay for your convenience.

PLEASE NOTE: All items must be paid for before they are created due to the nature of personalisation.

To collect your item/s locally, you will be sent a message with the address once your item is ready to collect. Gobbagombalin, Wagga Wagga is the suburb for pickup.

WHAT IS KLARNA PAY?

WHAT IS KLARNA PAY?

Klarna is a global payment solutions provider that works with retailers to provide customers with the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

HOW DO I PAY IN 4 INTEREST-FREE PAYMENTS?

Select 4 interest-free payments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent – you can simply sit back, relax, and enjoy your purchase.

FOR THE FULL DETAILS FOR KLARNA PLEASE CLICK BELOW:  https://lanewaybespokedesign.com.au/what-is-klarna/

WHAT IS ZIP PAY?

IS ZIP BUY NOW, PAY LATER LIKE AFTERPAY, KLARNA, HUMM AND LATITUDE?

Yes! Zip allows you to shop just about everywhere, online and in-store. We give you the flexibility to set your repayment schedule to suit your lifestyle – choose weekly, fortnightly, or monthly. You can also pay your bills, buy gift cards and earn rewards when you use the Zip app.

FOR THE FULL DETAILS OF ZIP PAY, PLEASE CLICK HERE: https://lanewaybespokedesign.com.au/about-zip-pay/

POSTAGE

Australia Post is the service used to send your packages. I’ve been trying to evaluate the cheapest postage to send all of the different type of  added for postage, just what Australia Post themselves charge, any extras like a signature on delivery, express post or additional packages.

Any problems, then please don’t hesitate to get in contact via our contact form above ^

I’m happy to post Australia-wide, (if you are not local to Wagga), however, you can choose free delivery by selecting the local pick-up option at checkout. This will be checked on each order to make sure your address is local and qualifies for the local pick-up postage otherwise additional charges to send your package will be sent before your order will be sent to you.

All postage is sent with tracking (normal post) or via Express post.

When placing an order with Laneway Bespoke Design you are required to check an agreement stating that you have double-checked all spelling and that ALL of the details with your order are correct. This is required before checking out.

If you require a proof, (a picture of your design/s prior to being made) which is not sent unless you specifically asked for one, then your design/s are emailed to you before your order is made then please contact us through our contact form. If you have a faulty or damaged item please contact us via our contact form within 14 days of receiving the time.

If there is a mistake made on our part we will replace the item at no further cost to you.

All changes requested by the customer to deliver goods will come at a cost to be borne by the customer if rectification is possible. The postage will be at the customer’s cost.

Goods that are to be returned to Laneway Bespoke Design can be done so by contacting us and we will provide an address upon request. Goods can also be collected from our premises by arrangement.

Please supply a copy of the invoice that was sent with the items.

Credit will be issued when returned goods are received via the same method of payment.

If you have any questions or queries about your product, please don’t hesitate to contact us via our contact form.

The full refund policy is found here: https://lanewaybespokedesign.com.au/wpautoterms/returns-and-refunds/

CORRECTIONS/MISTAKES

Personalised gifts CANNOT be resold and customer errors often cannot be rectified so please take note of the following points:

All items will be customised precisely to your selected specifications so please check all spelling on names and personalised details as they will be copied and pasted from your entry in your order. Make sure your address and or recipient’s address is correct to avoid any unwanted delays in receiving your item/s.

• You will be charged a fee to have any errors of spelling, size or colour selection corrected (when possible), or full cost to have the item replaced and re-customised to your correct specifications;

• Proofs are available on most personalised items so please check the box if you require one. Make sure you provide an accurate email address and respond to A.S.A.P. to lessen delays in your order being completed.

• If an error has been made from our end, we will either alter where possible, refund or correct the error, free of charge as outlined in our Refunds and Returns Page.

• A cancellation fee may be charged for cancelled orders. This will be on a case-by-case basis.

• If a personalised item has been started or completed the is NO REFUND for a CANCELLATION made by you.

• Payment is required before your order will be made.

As Personalised Gifts cannot be resold and customer errors often cannot be rectified, please read the following VERY CAREFULLY:

  • all goods will be customised precisely to your selected specifications so please check all spellings;- You will be charged a fee to have any errors of spelling, size or colour selection corrected (when possible), or the full cost to have the item replaced and re customised to your correct specifications;- Proofs are available on most personalised items so please check the box if you require one. Make sure you provide an accurate email address and respond to A.S.A.P. to lessen delays in your order being completed.- If an error has been made from our end, we will either alter where possible, refund or correct the error, free of charge as outlined in our Refunds and Returns Page.
  • A cancellation fee may be charged for cancelled orders. This will be on a case-by-case basis.
  • If a personalised item has been started or completed the is  NO REFUND for CANCELLATION.
  • Payment is required before your order will be made.

The Policy is found here: https://lanewaybespokedesign.com.au/personalisation-agreement/

POSTAGE POLICY

Australia Post is the service used to send your packages. I’ve been trying to evaluate the cheapest postage to send all of the different type of  added for postage, just what Australia Post themselves charge, any extras like a signature on delivery, express post or additional packages.

Any problems, then please don’t hesitate to get in contact via our contact form above ^

I’m happy to post Australia-wide, (if you are not local to Wagga), however, you can choose free delivery by selecting the local pick-up option at checkout. This will be checked on each order to make sure your address is local and qualifies for the local pick-up postage otherwise additional charges to send your package will be sent before your order will be sent to you.

All postage is sent with tracking (normal post) or via Express post.

Laneway Bespoke Design (“us”, “we”, or “our”) operates the Laneway Bespoke Design website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://lanewaybespokedesign.com.au

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

The full Policy is found here: https://lanewaybespokedesign.com.au/wpautoterms/privacy-policy/

TERMS AND CONDITIONS POLICY

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

The full Policy is found here:  https://lanewaybespokedesign.com.au/wpautoterms/terms-and-conditions/

On placing an order you are required to tick an agreement to state that you have double-checked all spelling and that details are correct.

If you want a proof emailed to you prior to your order being made then please contact us through our contact form. If you have a faulty or damaged item please contact us via our contact form within 14 days of receiving the time.

If there is a mistake made on our part we will replace the item at no further cost to you.

All changes requested by the customer to deliver goods will come at a cost to be borne by the customer if rectification is possible. The postage will be at the customer’s cost.

Goods that are to be returned to Laneway Bespoke Design can be done so by contacting us and we will provide an address upon request. Goods can also be collected from our premises by arrangement.

Please supply a copy of the invoice that was sent with the items.

Credit will be issued when returned goods are received via the same method of payment.

If you have any questions or queries about your product, please don’t hesitate to contact us via our contact form.

The full Refunds Policy is found here: https://lanewaybespokedesign.com.au/wpautoterms/returns-and-refunds/