Get In Touch
FREQUENTLY ASKED QUESTIONS
Please find below the most common questions customers have when purchasing items. If your question or answer isn’t below you are always welcome to contact us via the contact page and we will reply as soon as possible.
We offer a range of payment options including – Credit Card/Debit Card Payments, Apple Pay, Google Pay, Klarna, Afterpay and Zip Pay for your convenience.
PLEASE NOTE: All items must be paid for before they are created due to the nature of personalisation.
Australia Post is the service used to send your packages. I’ve been trying to evaluate the cheapest postage to send all of the different type of added for postage, just what Australia Post themselves charge, any extras like a signature on delivery, express post or additional packages.
Any problems, then please don’t hesitate to get in contact via our contact form above ^
I’m happy to post Australia-wide, (if you are not local to Wagga), however, you can choose free delivery by selecting the local pick-up option at checkout. This will be checked on each order to make sure your address is local and qualifies for the local pick-up postage otherwise additional charges to send your package will be sent before your order will be sent to you.
All postage is sent with tracking (normal post) or via Express post.
Personalised gifts CANNOT be resold and customer errors often cannot be rectified so please take note of the following points:
All items will be customised precisely to your selected specifications so please check all spelling on names and personalised details as they will be copied and pasted from your entry in your order. Make sure your address and or recipient’s address is correct to avoid any unwanted delays in receiving your item/s.
• You will be charged a fee to have any errors of spelling, size or colour selection corrected (when possible), or full cost to have the item replaced and re-customised to your correct specifications;
• Proofs are available on most personalised items so please check the box if you require one. Make sure you provide an accurate email address and respond to A.S.A.P. to lessen delays in your order being completed.
• If an error has been made from our end, we will either alter where possible, refund or correct the error, free of charge as outlined in our Refunds and Returns Page.
• A cancellation fee may be charged for cancelled orders. This will be on a case-by-case basis.
• If a personalised item has been started or completed the is NO REFUND for a CANCELLATION made by you.
• Payment is required before your order will be made.
Klarna is a global payment solutions provider that works with retailers to provide customers with the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.
HOW DO I PAY IN 4 INTEREST-FREE PAYMENTS?
Select 4 interest-free payments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent – you can simply sit back, relax, and enjoy your purchase.
IS ZIP BUY NOW, PAY LATER LIKE AFTERPAY, KLARNA, HUMM AND LATITUDE?
Yes! Zip allows you to shop just about everywhere, online and in-store. We give you the flexibility to set your repayment schedule to suit your lifestyle – choose weekly, fortnightly, or monthly. You can also pay your bills, buy gift cards and earn rewards when you use the Zip app.
FOR THE FULL DETAILS OF ZIP PAY, PLEASE CLICK HERE:
When placing an order with Laneway Bespoke Design you are required to check an agreement stating that you have double-checked all spelling and that ALL of the details with your order are correct. This is required before checking out.
If you require a proof, (a picture of your design/s prior to being made) which is not sent unless you specifically asked for one, then your design/s are emailed to you before your order is made then please contact us through our contact form. If you have a faulty or damaged item please contact us via our contact form within 14 days of receiving the time.
If there is a mistake made on our part we will replace the item at no further cost to you.
All changes requested by the customer to deliver goods will come at a cost to be borne by the customer if rectification is possible. The postage will be at the customer’s cost.
Goods that are to be returned to Laneway Bespoke Design can be done so by contacting us and we will provide an address upon request. Goods can also be collected from our premises by arrangement.
Please supply a copy of the invoice that was sent with the items.
Credit will be issued when returned goods are received via the same method of payment.
If you have any questions or queries about your product, please don’t hesitate to contact us via our contact form.
The full refund policy is found here: https://lanewaybespokedesign.com/wpautoterms/returns-and-refunds/