Thank you for purchasing from Laneway Bespoke Design. Have a problem with your item/s and want to know where to go from here? Then please read the following guidelines to answer your questions and point you in the right direction.
Returns and Refunds
about our products:
All items are created and customised to your specifications by Laneway Bespoke Design, because of this please allow up to seven business days from placing an order, for your order to be sent from us to Australia Post and up to 14 days in peak periods. These are maximum waits and most orders will be completed sooner. Items can be personalised and customised to your needs, please contact me for custom orders via our contact form.
FAULTY PRODUCTS:
You will be entitled to a repair, replacement or refund under consumer law if the product: Is not of acceptable quality; Is not fit for a particular purpose that it is expressly stated; OR Does not match the description; You may be asked to return the product to us and/or send photos for inspection. Where applicable, ensure you have read through the care instructions tab found on each product page to ensure you have taken the correct steps to care for your product/s.
A product will NOT BE deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use or following improper care of the product. If you believe you have received an incorrect product, please contact us to discuss the options available to you. If you believe you have received a faulty product, please contact us as soon as possible to arrange a replacement or refund. We will gladly repair or replace the original piece if the product was purchased within three months.
Please notify us of the fault via email: lanewaybespokedesigns@gmail.com and include the following information: Your order number, full name and address. Photos to document the fault as well as a brief description of the issue.
CANCELLATIONS:
All items are custom made which often means that they can not be made 100% identical to others that you see on the site, Laneway Bespoke Design will endeavour to create your order as closely as possible to photos and images seen on the website, but please note that due to different screen types and colours, some slight variations in colours may occur.
variations:
Due to the nature of the business and personalised/custom orders please choose carefully, as cancellations may not be able to be fulfilled. If items have not yet been made and there needs to be a cancellation a 20% restocking fee will occur.
REFUNDS
Upon placing an order, you are required to tick an agreement to state that you have double-checked all spelling and that all the details you have entered are correct. If you want a proof (a screenshot of how the design will look) emailed to you prior to your order being made then please contact us through our contact form. If you have a faulty or damaged item please contact us via our contact form within 30 days of receiving the item/s.
If there is a mistake made on our part we will replace the item at no further cost to you. ANY changes requested by you, the customer to deliver goods will come at a cost to be borne by the customer if rectification is possible. The postage will be at the customer’s cost. Goods that are to be returned to Laneway Bespoke Design can be done so by contacting us and we will provide an address upon request. Goods can also be collected from our premises by arrangement.
Please supply a copy of the invoice that was sent with the items. Credit will be issued when returned goods are received via the same method of payment. If you have any questions or queries about your product, please don’t hesitate to contact us via our contact form